Bigin by Zoho is a pipeline-centric CRM designed for small businesses. It is simpler and more affordable than Zoho CRM, but still covers contacts, deals, tasks, email, telephony and WhatsApp.
Digital Breeze sets up Bigin quickly. We build your pipelines, import your contacts, connect your channels and train your team. When you outgrow Bigin, we migrate you to Zoho CRM without losing history.
What our Bigin setup covers
Pipelines for your process
Sales, onboarding or service pipelines that mirror how you work.
Contact import & cleanup
Contacts from phones, Excel and Google Sheets imported and de-duplicated.
WhatsApp & email
Conversations captured against contacts and deals.
Simple automations
Follow-up reminders and stage-based tasks so nothing slips.
Mobile CRM
Use Bigin on the go with the mobile app.
Who Bigin suits in Kenya
- SMEs and startups with small sales teams
- Consultants, agencies and service providers
- Businesses getting most enquiries through WhatsApp
- Teams moving off spreadsheets for the first time
- Organisations that want a low-cost first step into Zoho
How a Bigin by Zoho rollout works with Digital Breeze
Discovery
A free working session to map how your team sells, bills, stocks or supports customers today, and where the friction is.
Design & configuration
We configure modules, fields, templates, approval rules and automations to match your process, not a generic demo.
Migration & integration
We move your data from Excel, QuickBooks, Sage, Tally or legacy systems and connect M-Pesa, KRA eTIMS, WhatsApp and other Zoho apps.
Training & support
Hands-on training for admins and end users in Nairobi or remotely, then ongoing support from a local Kenyan team after go-live.
Bigin by Zoho in Kenya: common questions
What is the difference between Bigin and Zoho CRM?
Bigin is a simpler, lower-cost CRM focused on pipelines for small businesses. Zoho CRM offers deeper customisation, automation, analytics and enterprise features. Many businesses start on Bigin and upgrade later.
Is Bigin good for small businesses in Kenya?
Yes. Bigin suits Kenyan SMEs that need to organise leads and follow-ups without the cost or complexity of a full CRM.
Can we upgrade from Bigin to Zoho CRM later?
Yes. Zoho provides a migration path from Bigin to Zoho CRM, and we handle the move and the reconfiguration.
Works well with Bigin by Zoho
Talk to a Bigin by Zoho specialist in Nairobi
Book a free 30-minute session. We will look at how you work today, tell you honestly whether Bigin by Zoho fits, and outline what a first phase would cost and take.